5 Things to Consider When Choosing a UX Design Agency

Visual Design
May 10, 2023

As the awareness about the importance of UX design increases in the digital world, choosing a UX design agency becomes tough. There are many design agencies in the market, but not all are able to create intuitive and user-friendly products that they claim to make. Just having an interface isn't going to solve the problems of your users. Dr. Ralf Speth, CEO of Jaguar Land Rover has famously said, "If you think good design is expensive, you should look at the cost of bad design."

This holds true for all industries and companies with good design fare marginally better. According to the Design Value Index, companies that prioritise design can surpass their competitors by 228%.

So choosing a UX design agency becomes crucial, but how can you make an informed choice?

5 things you must know and confirm while choosing a UX Design Agency:

1. Search for Case Studies and Past Projects

Look for Case Studies and Past Projects for ux agency

The most important thing to know while choosing a UX design agency is their case studies. Their case studies, portfolio, or past projects should reflect their critical problem-solving skills and not just pretty UI screens. It should give a detailed, step-by-step explanation of their design process including challenges that they faced and how they resolved them. While looking at the UX design company's portfolio or past projects, make sure to consider both, the number of projects as well as the overall quality of each project.

2. Find their Expertise

Find where they are expertise in

It's best to find out whether the expertise of the UX design agency matches the nature of your business. This ensures that the agency can understand your industry, target customers, and can deliver results to solve your problems. Many agencies will claim expertise in a particular niche, but it's also vital to evaluate whether their experience aligns with your specific needs. While trying to find the UX design company's expertise, follow other tips mentioned in this article like looking for reviews of clients who are in a similar industry or closely examining their past projects.

3. Look through Reviews

Look for their reviews and feedbacks from clients

Look through customer testimonials and reviews on the UX design agency's website, social media pages, and third-party websites like Google reviews. You can also talk to a previous client if you know them or reach out to them on LinkedIn to understand the design process and credibility of the agency.

This can help you in understanding the UX design agency's strengths and weaknesses, work ethics, and reputation. Further, you can look through reviews of other UX design agencies to compare and choose an agency that aligns with your overall needs and goals.

4. Check if they do UX Research

Whether they do ux research for projecs

User Research is an integral part of the UX design process. Thorough research of your users can give useful insights to guide design decisions. Also, it saves a considerable amount of time and money. Against popular misconceptions, UX research can be conducted on a budget. So make sure to check if the UX design agency is not only doing UX research but valuing the insights and prioritising it. This can be checked through their previous case studies or by enquiring about the process of their past projects.

5. Ask about their Communication Process 

How is their communication process in ongoing projects

Communication is the key to a successful UX design process. To convey your business needs and get a better understanding of your users, constant communication and collaboration with the agency are essential factors. This can be achieved through a project manager who can update you regularly on their progress, encourage you to participate in user research sessions, involve you in the decision-making process, and notify you of any challenges that they have faced.

Bonus Tip: Contact and Ask Questions Directly

The requirements of UX design for your business would be different from others. The best way is to contact the UX design company and ask them questions, especially about their pricing and budget. Agencies will have different pricing options including hourly rates and fixed-price. You can choose any depending on your needs and the scope of the project but. Also, consider any additional costs and communicate your timeline and other expectations from the project.


The demand for UX design agencies is growing and choosing one that matches the key factors listed above becomes significant in achieving your business goals. Once these factors are taken into consideration, don't forget to ask about the results. The impact of UX design is measurable so make sure that your UX Design agency can measure and demonstrate the ROI of their activities. Lastly, you should choose a UX design agency that can be your reliable partner and has a diverse team dedicated to solving the problems of your users and growing your business.


  1. https://careerfoundry.com/en/blog/ux-design/15-inspirational-ux-design-quotes-that-every-designer-should-read/
  1. https://fortune.com/2017/08/31/the-design-value-index-shows-what-design-thinking-is-worth/